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Managed SAP Solution Manager system

Main Tasks

  • Maintain and monitor resource consumption (memory, CPU, storage) to detect issues in technical operations
  • Actualization internal databases (CIM, LMDB, SLD…)
  • Control and management of diagnostic agents
  • User and authorization management on SAP Solution Manager
  • Alert monitoring and threshold updates
  • Perform upgrades of SAP Solution software in SoT
  • Monitoring and alerting for Key Figures
  • Support for incident and problem solving for existing functions of SAP Solution Manager
  • Integration of installed systems into operations environment
  • Cooperation with vendor support
  • Support for incident and problem management
  • Initiation of 3rd party support (e.g. suppliers, developers)
  • Perform scheduled startup/shutdown of instance in SoT
  • Maintenance of configuration item in database (CMDB)
 

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