Managed compute resource

Main Tasks

• Maintain instance configuration and profile parameters
• Troubleshooting instance behavior (stop/start/connecting/terminating)
• Monitor instance to detect issues in technical operations
• Restart the VM after failure
• Perform scheduled startup/shutdown of instance in SoT
• Cooperation with vendor support
• Support for incident and problem management
• Initiation of 3rd party support (e.g. suppliers, developers)
• Maintenance of configuration item in database (CMDB)