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Managed compute resource

Main Tasks

  • Maintain instance configuration and profile parameters
  • Troubleshooting instance behavior (stop/start/connecting/terminating)
  • Monitor instance to detect issues in technical operations
  • Restart the VM after failure
  • Perform scheduled startup/shutdown of instance in SoT
  • Cooperation with vendor support
  • Support for incident and problem management
  • Initiation of 3rd party support (e.g. suppliers, developers)
  • Maintenance of configuration item in database (CMDB)
 

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